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Get Users Skype for Business Client Version From Office 365 Admin Portal Call Analytics - Tom Talks - Reply [] can also check their client version on the users PC or with PowerShell, but often with support, it’s easier to do it from the admin [].
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Hi Omid,
Do you mean this issue occur when you create a new meeting in Outlook for Mac client? If so, contact the admin in your organization to re-assign the number in admin portal. If the issue persists after that, let us troubleshoot one by one:
1. Share your client version details and OS version details.
2. Does the issue happen to other users in your organization? Please try in windows computer to rule out whether this issue is related to the client.
3. Have you done anything when this issue occurred? When did the issue happen?
4. Try Mac safe mode to rule out other softwares interface.
5. Share a screenshot showing how you create a meeting.
Best Regards,
Vanessa
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Hi Omid,
Please provide information above if you need further assistance.
Best Regards,
Vanessa
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Hi Venessa,
That's right this issue relates to only Mac users and on Outlook client. for Windows everything is good!
Even on Lync server nothing has been changed and I did double check all settings on the server.
I believe Mac client caused this issue!
I've created the meeting with click on Online meeting on outlook.
Thanks,
Omid Rajaee
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Hi Omid,
Thanks for your detailed description. Please let me know your Outlook client version details and update it to the latest version Production version 15.35(0610). I have tested that it works fine. If you need further assistance, please share update at your earliest convenience.
Regards,
Vanessa
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Venessa,
I have the same version 15.35 but still I can see the weird format!!
Thanks,
Omid
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Hi Omid,
Does the issue happen to other users in your organization who also uses Outlook for Mac client? If possible, please try to use your account to log in another Mac client to see if the issue persists. And then, create a new test profile to rule out profile damage. I woule like to know whether you have did anything when this issue occurred? When did the issue happen? It is recommended that unassign this number and re-assign again from Lync server. If you need further assistance, please share update at your earliest convenience.
Regards,
Vanessa
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Dear Venessa,
As I mentioned all Mac users experienced the same issue!!
Re assigned the number could not help because the Windows clients works and the issue is just on Mac users' client!
Even the new update today did not help and our employees are looking for a solution?!
Regards,
Omid Rajaee Mac disable microsoft autoupdate.
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How To Join A Call Using Skype For Business Mac Client League
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Hi Omid,
I totally understand your experience. It is a little strange and I will try my best to help you in this thread.
I suggest that try the following steps to see if the issue can be fixed:
1. Delete Outlook setting: exit Outlook for Mac> open Terminal> type: defaults delete com.microsoft.Outlook OnlineMeeting> start Outlook for Mac.
2. As I mentioned above, try Mac safe mode to rule out other softwares interface.
Additionally, have you done anything when this issue occurred? When did the issue happen? Meanwhile, I am testing to try reproducing this issue.
Then, share troubleshoot log follow the steps in private message.
1. In Outlook, go to 'Window'> “Sync Errors” > click on the gear on top right > “Turn on logging”2. Restart and reproduce the issue you experience 3. From Finder, under Go menu> Go to Folder ~/Library/Containers/com.microsoft.Outlook/Data/Library/Logs 4. Turn off logging
Regards,
Vanessa
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Hi Omid,
If you need further assistance, please reache me at your earliest eonvenience.
Regards,
Vanessa
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Thank you so much Venessa, Unfortunately the issue still exists.
I was not able to find any log errors on my system!
-Omid R
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Most of the time, joining a Skype for Business meeting is as simple as clicking the meeting link. And you can join from anywhere, such as an airport, a coffee shop, your hotel, or your mobile device when you’re on the road.
WindowsMac
Join a Skype for Business meeting on your Windows PC
What'd they say?
Audio quality depends on the network and the device you use. Use a wired network connection and switch off wireless on your computer. If you have to use wireless connection, make sure you have a strong signal. Also use a high quality headset for better audio. For more information, see Phones and Devices Qualified for Skype for Business.
Join with the Web App
Skype for Business Web App is an alternative way to join the meeting if you don’t have Skype for Business installed. It opens automatically to connect you to the meeting. For more information, see What is Skype for Business Web App?
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If you’re on the road, or if you don’t have access to a computer, you can just call into the meeting with a phone. Make sure you grab the conference numbers and IDs from the meeting request before the meeting. See Call into a Skype for Business meeting on your mobile or desk phone.
If you prefer to call in with a phone, instead of using computer audio, you can find the conference numbers and ID in the meeting request. You can also click Find a local number in the meeting request if you’re traveling.
What about the PIN? You only need a PIN if you are calling into the meeting as the presenter from a public or cell phone, or if the meeting is set with high security. Otherwise you don’t need a PIN, just dial in and wait to get connected.
If you need a PIN and don’t remember what it is, click Forgot your Dial-in PIN? in the meeting request, and follow the instructions on the page to reset.
Join a Skype for Business meeting on your Mac
Skype for Business on Mac lets you quickly check your upcoming meetings for the day, without having to go to your Outlook calendar. You can join a Skype for Business meeting right from the main window, if the meeting was set up by an organizer inside your company.
Join with Skype for Business on MacHow To Schedule A Call Using Skype
Disconnect from the meeting
Instructions On How To Make A Call Using SkypeRelated TopicsComments are closed.
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